homebet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how homebet ("homebet," "we," "us," or "our") collects, uses, processes, stores, and discloses personal information about you ("Player," "User," or "you") when you access or use the homebet online gaming platform available at homebet.app (the "Platform"). This Policy applies to all users of the homebet Platform, including registered account holders and visitors who browse the Platform without registering.

homebet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By accessing or using the homebet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming.

2. Information We Collect

homebet collects personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, gender, nationality, residential address (including city, province, and ZIP code), email address, and mobile number provided when you create a homebet account.
• Identity Verification Documents: Government-issued identification (such as a Philippine passport, SSS ID, PhilSys National ID, driver's license, or UMID), proof of address, and other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• Payment Information: Details of payment methods used for deposits and withdrawals, including GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and others), and transaction records. homebet does not store full payment card numbers.
• Communications: Records of your communications with homebet's customer support team, including live chat transcripts, emails, and feedback submissions.
• Responsible Gaming Information: Information you provide when setting deposit limits, requesting self-exclusion, or accessing responsible gaming tools.

2.2 Information Collected Automatically

• Device and Technical Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, transaction history, login timestamps, and navigation patterns within the Platform.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with geographic restrictions.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies as described in Section 5 of this Policy.

2.3 Information from Third Parties

• Identity Verification Providers: Information from third-party KYC and identity verification services used to confirm your identity and age.
• Payment Processors: Transaction confirmation and fraud screening data from payment processing partners.
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention service providers.

3. How We Use Your Information

homebet uses your personal information for the following purposes:

Purpose	Description
Account Management	Creating and managing your homebet account, verifying your identity and age, and maintaining your account preferences.
Service Delivery	Providing access to games, processing deposits and withdrawals, and delivering the core features of the homebet Platform.
Legal Compliance	Fulfilling KYC, AML, and other regulatory obligations under Philippine law and applicable gaming regulations.
Security and Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct.
Customer Support	Responding to your inquiries, resolving disputes, and providing technical assistance.
Responsible Gaming	Monitoring gaming activity to identify potential problem gambling behaviors and administering responsible gaming tools and interventions.
Platform Improvement	Analyzing usage patterns to improve the Platform's features, performance, and user experience.
Communications	Sending account-related notifications, security alerts, and, where you have consented, promotional communications about homebet offers and updates.

4. Legal Basis for Processing

homebet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the homebet gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for homebet's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: Where required by law, homebet will seek your explicit consent before processing your personal data for specific purposes, such as sending marketing communications. You may withdraw your consent at any time by contacting our support team.

5. Cookies and Tracking Technologies

homebet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preferences and display options, to personalize your experience.
• Analytics Cookies: Collect anonymized data about how users interact with the Platform to help us understand usage patterns and improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity and protect the integrity of the homebet Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the homebet Platform. For more information on how to manage cookies, refer to your browser's help documentation.

6. Sharing and Disclosure of Your Information

homebet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

6.1 Service Providers

homebet engages trusted third-party service providers who assist us in operating the Platform and delivering our services. These include identity verification providers, payment processors, fraud prevention services, customer support platforms, and IT infrastructure providers. All service providers are contractually bound to process your data only on homebet's instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Legal Authorities

homebet may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory directive. This includes disclosures required under Philippine AML laws, gaming regulations, and tax reporting obligations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of homebet's business, your personal data may be transferred to the acquiring entity as part of that transaction. homebet will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

6.4 Protection of Rights

homebet may disclose your personal information where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of homebet, our players, or the public, including for the purposes of fraud prevention and credit risk reduction.

7. Data Retention

homebet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods we apply are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and Usage Data: Generally retained for up to twelve (12) months, after which it is anonymized or deleted.

When your personal data is no longer required, homebet will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

homebet implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the homebet Platform;
• Encryption of sensitive data at rest, including identity documents and payment information;
• Strict access controls ensuring that only authorized homebet personnel can access personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of the Platform;
• Multi-factor authentication requirements for account access and administrative systems;
• Comprehensive staff training on data protection and information security practices.

While homebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, homebet will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by homebet:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed by homebet, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data homebet holds about you and information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data homebet holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to homebet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on homebet's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe homebet has violated your data privacy rights.

To exercise any of these rights, please contact homebet's Data Protection Officer using the contact details provided in Section 12 of this Policy. homebet will respond to your request within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to homebet, please contact us immediately at the details provided in Section 12. homebet takes underage access extremely seriously and will take prompt action to address any such situation.

11. Changes to This Privacy Policy

homebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and notify registered players via email or through a prominent notice on the Platform.

Your continued use of the homebet Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how homebet protects your personal information.

12. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or homebet's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer: homebet Data Privacy Team
• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 on the homebet Platform

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

By using the homebet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Thank you for trusting homebet with your information.